Hello everyone,
I'm posting here to report an issue I'm currently experiencing and to hopefully get some help from OVHcloud staff or the community.
What happened:
I recently placed an order with OVHcloud (OVH Singapore Pte Ltd). However, I received an email stating that my order had been cancelled, citing reasons such as needing to update my payment method / account information requiring verification.
After receiving the notification, I immediately reviewed and updated the payment method saved to my customer account, as instructed.
Despite the order being cancelled and no service being provided, my payment was still charged. To date, I have not received any refund for this amount.
My concerns:
Why was I charged for an order that was cancelled and never confirmed?
When can I expect the refund to be processed?
Is there anything else I need to do to successfully place a new order, since I've already updated my payment method?
What I'm asking for:
Confirmation of my account and order status.
A clear refund timeline for the charged amount.
Guidance on how to resolve any remaining verification issues.
I've already contacted support via email (Ref: 1.4c92c1b7), but I wanted to raise this here as well in case anyone else has faced a similar situation, or if any staff member can help escalate it.
Thank you in advance for any assistance.
Best regards, no. 21920415
