Hi @shihab26
The issue you’re describing with cross‑region redirects is something that’s been seen in the community and usually stems from how cookies and the session are handled between the OVHcloud portals (EU and CA).
Since I can’t be certain that’s the cause, I suggest you try using an incognito window or a different browser; this prevents cookies from the previous session from automatically redirecting you to the wrong region.
Because you can’t access the ticket area, this is the quickest route. The support number for the Canada region is +1 855 684‑5463.
Sometimes this process can take longer than usual, but if it exceeds 24 hours, the best course is for support to verify it directly in their system. They can escalate it by phone to the appropriate department.
Let us know how it goes,
Sergio Turpín