Urgent - Ticket unanswered since 08/16 - Hosting Cluster 030

Domains and Hosting
1

Hello OVH team,

I am posting on the forum because my support ticket regarding my hosting (Cluster 030) has remained completely unanswered since August 16. My site (christineguichard.fr) has experienced a persistent blockage related to the infrastructure, and despite the urgency, technical support still hasn't provided a response on my ongoing case. Could you kindly take a look at my file and forward my ticket to the technical teams?

Thank you in advance for your help and prompt reply.

Best regards,
Christine_Ticket CS16518579
Created on August 16 15:47
Modified on August 23 15:45

2

Hello @ChristineG15

You should move your site to a development environment.

To do that, check with the OVH manager the PHP configuration settings.

3

Hello @ChristineG15

Your ticket has been taken care of, feel free to respond :wink:

Astérix

4

Hello @Gaston, thank you very much for this information. I managed, thanks to this method and AI, to unblock the situation, visualize the error, fix it, and recover my admin page. Great, thanks for taking the time to reply to me and have a good week. Christine

5

Hello @ChristineG15

When your WordPress site is finished and operational, don’t forget to back it up on your PC.

Backups of your site at OVH are not permanent.

Excerpt from my guide: T – Restoring your OVH site to an earlier date

At OVH, restoring your hosting can only go back a maximum of two weeks.

If your site was hacked three weeks ago, you’re out of luck and will have to delete everything and rebuild your site from scratch.

At OVH, restoring your database can only go back a maximum of two months.

Make sure to back up your Hosting and Database on your PC once a month.
See the paragraph in my guide: Ua – Full backup of your site on your PC

See the paragraph in my guide: Ub – Full restoration of your site from your PC

In plain terms: