You cannot create an email account

E-mails
1

The panel displays: “You do not have the ability to create an email account.” Could you check why the option is not enabled on my plan and unblock the situation, please?

Summary

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“Create email account.” Could you check why the option is not enabled on my plan and unblock the situation, please?

2

Hello @Desiree

Which exact subscription did you get from OVH?

Which domain?

3

This one:

Order Summary

1 × hexagonerevue.fr - DNS Zone - Installation

1 × Zimbra Starter monthly pricing

1 × Zimbra Starter installation

1 × hexagonerevue.fr - .fr registration request - from 20/06/2026 to 20/06/2027

1 × Domain .fr

1 × DNS zone

1 × hexagonerevue.fr - DNS Zone - Installation

1 × Free starter account with domain

Do you think something is wrong, please? Help me

4

Hello, see the Zimbra section. I think the created emails are now on the new Zimbra platform.

The client space (aka “the manager”) is still of a sometimes illogical complexity.

5

Hello, I do not understand how to proceed. The panel says I do not have permission to create email accounts. I also do not know which steps to follow or where to find the option. Could you please tell me exactly who can help me in order to know what I need to do or enable the necessary permissions?

6

Hello @Desiree

Your order shows that your mail offer is a Zimbra offer, here’s how to set it up:

Step 1 of 5: Go to your client area,
Step 2 of 5: Click on Webcloud at the top of the menu bar,
Step 3 of 5: Click on Zimbra Mail then on “Organisation” then on “+ Add an organisation”.

You will need to define the organisation’s name and choose an organisation label; this information helps you identify it when you have multiple Zimbra offers.

Step 4 of 5: Then go to the “Domain” category, and click on “+ Add a domain” to add your domain name.

Step 5 of 5: Once the domain is set up, I invite you to go to the “Mail account” category to create your email address by clicking the “+ Create an account” button.

For more info:
Find these steps: https://help.ovhcloud.com/csm/fr-zimbra-getting-started?id=kb_article_view&sysparm_article=KB0064591
How to use Zimbra webmail: https://help.ovhcloud.com/csm/fr-mx-plan-zimbra?id=kb_article_view&sysparm_article=KB006206

Astérix

7

So it’s no longer possible to use the free MX1 that we had before?

8

@celp At my level, I would recommend using the Zimbra offering, which provides more functionality than the oldMxplan offering. However, it is still possible to use this older offering; it requires activating the Start100M offering:

Step 1 of 4: Click on your domain under the "Domains" section,
Step 2 of 4: Go to "General Information" then "Free Web and Email Hosting" and then "Activate",
Step 3 of 4: Select the desired options or leave the default ones if they suit you, click "Next", then confirm the creation of the service,
Step 4 of 4: A purchase order to be validated for free will be generated,

You will then just need to wait a few minutes for the offering to be activated.

Astérix

9

Hello Asterix,

I already have the free hosting but, apparently, it’s no longer possible to get oldmxplan.

10

If you already have the Start100M offer and the MXplan hasn’t been set up, this can be explained by several reasons:

  • An MXplan offer linked to this domain name is suspended,
  • An MXplan offer already exists on another OVHcloud client space,
  • The default redirect offer is present on another client space: activating an MXplan turns the MX Redirect offer into an MXplan 1, 5, 10, etc. If the redirect offer isn’t attached to your client space, the conversion is impossible.
  • etc

Feel free to contact support so they can authenticate you on your client space and tell you why this offer isn’t on your client space.

However, I insist: switch to the Zimbra offer, which is much newer and provides more features :wink:

Astérix

11

Thank you Asterix,

I’ll be satisfied with Zimbra, which is more than enough for me.