Hi OVH community,
I've been a customer for over a year renewing my SSD VPS monthly.
19 November 2019 my VPS expired and I paid (via PayPal) on 20 November 2019. Normally my VPS would activate within minutes but I still don't have access to the server.
The payment went through but my order (can provide order nr. if needed) is still being processed for over 3 days now.
I'm afraid I'll lose all my data because the suspension email contains this note:
> IMPORTANT:
> ==========
> If you do not settle your payment within five days, the server will be PERMANENTLY deleted and all the options attached to it.
> In order to guarantee security of your data, all the hard disks (Backup and additional disks) will be permanently deleted.
> This means that you will not be able to recover anything later.
Something similar to THIS TOPIC.
I'm unable to private message users, so wish to ping @AnthonyR here.
I've already created a ticket 2 days ago and have tried calling support but I gave up after being on hold for over 30 minutes.
My order appears to be bugged. I can see the service name in my OVH control panel but when I click it I get an error page. Also the /order/renew.cgi page has a note saying
> No service found for this domain vps[NR].ovh.net
> Re-enter the domain name if you made a typing error.
>
> Some of your services are processing an order:
> -vps[NR].ovh.net