Hello @SandroB2
Create an Incident ticket:
OVH Manager > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket
then:
Call OVH support at +33 9 72 10 10 07.
Preferably between 8:00 and 9:00 in the morning, or around 3 p.m. when wait times are shorter.
Or already on Twitter @ovh_support_fr or #OVHcloudsupport
I unfortunately can't speak French; Google Translate says I should create a ticket or call support.
Ticket: created about two weeks ago, but so far have received no constructive answer or solution. It neither explains how the contradictory price information arose, nor offers a solution for how I can order the product at the price indicated by the OVH system. The order form shows a higher amount.
Call center: pointless waste of time. The staff can't explain anything and can't arrange anything. They mutter that there is some error in the system, but don't specify which (the prices themselves? the stated time ranges? the ordering system?), and they constantly promise that something will be "passed on internally" or should be. But of course nothing happens. It's pure evasion.
Since the server in question will be shut down very soon and I still can't renew it, I opened two more tickets over the weekend because of the acute urgency. They were simply closed within a few minutes.
HOSTING WITH OVH IS A NIGHTMARE!
Sorry to see that.
Obviously a very old server when you look at the performance‑to‑price ratio 
Can't you consider migrating to a modern machine?
Otherwise, as a last resort, send an email to the OVH SD‑PRO mailing list.
Someone from OVH (Corp) will very likely look at your problem there.
https://www.ovhcloud.com/en/community/mailing-list/
Send the message in French or English and include the ticket number.
Thanks for pointing out the mailing list, I’ll take a look – it’s just very time‑critical (shutdown date: 13.05., i.e. TOMORROW).
My problem is, among other things, that I can’t see anywhere what, for example, a monthly renewal would cost.
The server isn’t that old, 24 months in operation. Apparently OVH wants to charge the full original price from two years ago for the renewal. I haven’t checked whether that would be a fair offer, but it’s hardly exciting to have to pay, for an older server, apparently the same price as for a new server from two years ago. The problem is also the time – I can’t have 3 TB migrated to a new server overnight, and – as mentioned above – I have no option in OVH’s customer interface to extend the server on a monthly basis.
Yes, that's the problem when you sign up for an annual subscription.
If I understand your issue correctly (German doesn’t make it entirely easy for me), I can confirm that you probably have to renew for a year (that’s a well‑known topic that was also discussed on the SD‑PRO mailing list).
Furthermore, OVH has significantly increased prices due to the tight situation with components.
Regarding price‑performance: I only saw “RISE €1,631 / month” … but that’s actually the annual price. You probably don’t have a choice (anymore); you’ll likely have to renew for a year.
Would English be easier to understand?
The initial problem was, that the OVH customer portal does not indicate if the advertised price applies for one month, for three months, for six monts, for one year, or for 24 months (see screenshot). In the past two weeks this could not be clarified. Customer support mumbles something about a system error which was supposedly forwarded internally (but could not be resolved within the past weeks, so it might be just a standard call center excuse to get rid of the caller).
The follow-up issue was that I could not order anthing for the advertised price (€1941,84 including VAT). The actual price they are charging is higher (€2220,56 including VAT). Nothing matches, nothing is consistent, nobody is willing or capable to explain.
So in a nutshell, after almost two weeks struggling with tickets and annyoing phone calls, I still do not know if OVH wants to charge €2220,56 for one month, for three months, for six months, one year, or 24 months, and it is impossible to order the product for the price advertises in OVH's customer portal (what would be €1941,84 , and that's what we based our budgeting on).
Can't answere this.
You will lose an 3 To (production) server tomorrow... renew it at anyprice ? 
French is still the easiest for everyone. 
I’ll summarize the situation a few hours before the announced server shutdown:
I have had "more time" in plenty after this two‑week horror trip. The server is only going to be shut down in a few hours (irony off).
Later in the ticket it says:
"As agreed, I am providing you the renewal prices for your server.
1 month without contract – renewal price is € 80.66
2 months and more without contract – renewal price is a multiple of € 80.66 multiplied by the number of months
deg‑resivity 12 — € 75.99
deg‑resivity 24 — € 71.99
upfront 12 — € 863.89
upfront 24 — and what you currently have set for this server — € 1631.80"
Now the fictional price of € 1631.80 shows up again, which I cannot order. An explanation of how to place an order at the quoted prices is missing as well, even though I explicitly asked for it over the phone. In the OVH ordering system I can neither view the price tiers nor generate the corresponding order forms. There is also no indication whether VAT is included.
For a two‑year renewal the order form says the server would cost € 2 220,56, which corresponds to € 92.52 per month. If the figures from the 13.05.2026 ticket were correct, renewing month‑by‑month would be € 11.86 cheaper per month than signing a contract and paying upfront. Over 24 months that would save € 284.64, so it would make absolutely no sense to sign a more expensive two‑year contract with full upfront payment.
Because it makes no arithmetic sense to pay more for a full‑upfront contract than for monthly renewals, I would now like to order the server at the quoted price of € 80.66 incl. 19 % VAT. But – we’re dealing with OVH – of course that is not possible.
What am I supposed to think of an internet company that does not have its own ordering system under control and shows no willingness to fix it? A company that advertises prices that cannot be ordered? A company that gives completely inconsistent and contradictory information about its own service that the customer wants to renew?
....
Unfortunately it's a known issue with changing contract durations.
Potentially aggravated if the server has subscribed options or receives a base discount through a promotion at the time of ordering. All my machines are rented monthly even though it's more expensive.
Once again I think your salvation is on the SD-PRO mailing list. Be concise, factual, give your ticket numbers.
The server is not reset immediately - no guarantee (it is kept for 7 days before being put back on the market).
The clown show is entering a new round.
Recently there have been contradictory price listings from OVH; the support either couldn't or wouldn't provide price quotes that could actually be paid (so there was no order form).
A few hours before the announced shutdown deadline I therefore extended the server using the order form I had – the one with the higher price than was shown in the dashboard, and a 24‑month term. The hope was to have peace for two years thereafter and not have to deal with further hassles.
In the days after the announced shutdown deadline and after paying the 24‑month invoice, support suddenly became active and produced three replies in total, each with different server prices, sometimes with and sometimes without VAT, and of course none of them included an ordering option (i.e., no way to generate an order form for payment).
That does not solve the original problem (a clear price comparison). It didn’t matter, I thought, because the server had now already been extended at the unfavorable 24‑month price and paid for two years in advance.
A few days later OVH silently cancels my payment. I only notice this when I look at my PayPal statements after the May/June month‑turn. I am flooded with a total of eight different invoices and credit notes. Everything is completely incomprehensible. If I piece it together correctly, the server now costs not €2,000 but well over €3,000. All without any explanation!
I open a new ticket, which is again closed within a few hours. Email: “If the invoice is not settled within 7 days, your services will be suspended.”
This clown show could be funny if there weren’t 15 years of work invested in the server.
Call support (yes, again and always).
Subscribe to the SD-PRO mailing list and write a help‑request email from an OVH Corp in French (including the ticket numbers).
@FabL your opinion?
Hello @SandroB2,
Could you please provide us with your support ticket number?
I will examine it together with the billing team.
Thanks
The most recent ticket is CS15883049 (closed on 3 June 2026). Reason for closing the ticket: “Request regarding renewal of your server … has been resolved in case CS15883049” (yes, this is circular; the closing of CS15883049 is justified by stating that the request to renew the server was resolved in CS15883049; CS15883049 is resolved because CS15883049 is closed).
The older ticket numbers are at the top of the thread. The only ticket that OVH leaves open is CS15566126 from 29 April 2026. That one concerned the fact that the costs for the contract renewal were incomprehensible (the order form displayed a price of €1,631.80 net or €1,941.84 gross, the invoice demanded €2,220.56; that is the amount I ultimately paid and that was later cancelled).
In law there is the principle: Pacta sunt servanda. Apparently OVH does not want to adhere to this legal principle (cancellation of a paid invoice and refund of the amount; this is in fact a unilateral termination of the contract, which has not even been justified so far; there is also no formal contract termination yet, only the cancellation of a paid invoice).
From the heap of new invoices that OVH has produced, I can surmise: the amount now apparently requested is €3,239.52 (24 × €134.98), i.e., €1,297.68 more than what was shown in the dashboard (see the screenshot at the beginning of this thread).
As mentioned, everything without explanation. The ticket says “After reviewing of your case regarding renewal of your server … I have corrected and refunded 24 month renewal invoice DE1854157. The funds have been transferred to your payment method. Renewal date of your server has been reverted and new invoice – on a monthly basis has been applied.” (3 June 2026). Why the server that was extended for 24 months was cancelled and force‑converted to a monthly payment schedule is not explained.
One of the invoices lists under “Reference 444219393, Quantity 1, Unit price €0.00”: “Acknowledgement of agora estimate”. According to Claude (Anthropic AI), “agora” is OVH’s internal marketplace for hardware resources. Accordingly, an internal auction or re‑evaluation system at OVH may have re‑valued the (old) server. Perhaps the server was internally re‑assessed and rated higher, possibly because 128 GB RAM servers are scarce and the market price has risen. The only thing missing would be that OVH auctions off the rented servers during the term of legacy contracts to the highest bidder. That, however, is pure speculation.
Also very strange: Under “My orders” you can track the order history. It then shows: €2,220.56 (paid) … –€2,220.56 (refunded). In the newer invoices, however, it says: “Amount with VAT: 0 PTS”. What is PTS? Post‑Traumatic Stress?
Again a new invoice - but this time with the original amount 1 943.73 € incl. VAT. Paid again. If OVH does not cancel again, the server should be “saved” for the next 24 months.
So far, so good. Unfortunately, the cause of the four‑week price confusion has not been clarified.
