Why has no one replied to me even though I submitted a support ticket a week ago?

Why has no one replied to me even though I submitted a support ticket a week ago? This is my ticket number.

[CS16413395](javascript:void(0))

Hi @kedaya ,
Thanks for your message, I'm sending your ticket to the team in charge of cloud support.
Sorry for the delay
Have a nice day

Hello @kedaya

For next time:

Create an Incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. when there is less waiting.

Or on Twitter @ovh_support_fr or #OVHcloudsupport