Lots of emails get lost

E-mails
1

Hello,

I bought a domain name for three years and activated my email address.
My reason: moving away from Gmail.

But it's not working as expected—I don’t always receive my emails.

I’ve noticed that Amazon sends them, but I don’t get them.

If I switch the mail (OVH) to Gmail, I receive them.

There’s nothing in the spam folder or the trash.

Just a note: I receive these mails through aliases.

Thanks

2

Hello,

Aliases or redirects?

3

Hello

Thank you for your interest in my issue.

These are redirects.

Apparently it's still OVH's anti‑spam that is causing trouble.

4

Recognizing spam from a "ham" (the term used for non‑spam) is an inexact science, and OVH is no exception to the rule.

So there are false positives.

However, OVH has a very inelegant way of handling spam in the outbound‑mail process. If it is detected as spam, the mail in question is simply deleted. No one is notified.

Nevertheless, any mail that is in the outgoing queue can be linked to a client.

  • Either it’s a hosted website that spams → we know who the site belongs to. The site may have been compromised and it would be useful to notify the owner.
  • Or it’s an outgoing transactional email (via authenticated SMTP) → we know who the client is, through authentication. It would be useful to inform the client that we have vaporized a few emails. They might be invoices, payment confirmations or password resets.
  • Or it’s a redirected mail. Depending on the email address that triggered the redirection, we also know which client will be affected by these missing emails. It might have been spam coming from outside. Or ham.
5

Ok, thanks for the answer.

In conclusion, I’m going to switch providers because nothing is configured for antispam.

Before that it was possible to choose MX records without protection.

6

The problem is the forwarding, i.e., a received email that goes back through the outbound pipe to execute the forward. It’s in this pipe that the email gets deleted. OVH doesn’t want to be blacklisted because it emits spam.

If you use a real mailbox instead of a forward, all your emails will be there.

7

OK

but how do I sort my emails according to the organization

I don’t want my real email out there in the wild.

8

I found this on the internet.

to disable OVH's antispam

Modify your MX records to point to the historic unfiltered server, usually mx0.ovh.net (or depending on your offer's structure).

Is this still valid?

9

Yes, but not with a redirect (it's during the redirect that mails detected as spam are eliminated).

10

Okay, alright.

I’ll avoid using redirects.

11

I’m dealing with a huge number of false positives, even within the same domain that has around forty MXPLAN and Email Pro addresses. When the anti‑spam filters the mail, the messages are never delivered—neither the sender nor the recipient gets notified—and adding trusted addresses to the whitelist via webmail doesn’t help; the filtering happens upstream. In short, this is highly penalising and wastes a lot of time and money for a business. MXPlan isn’t expensive, but it’s not worth much either.

12

I see that I'm not the only one.

13

Moreover, that concerns sending; the servers mx1.mail.ovh.net, mx2, and mx3 are all blacklisted by UCEPROTECTL3. That's not good...

14

See the truth about UCEPROTECT. They are scammers. No serious email server administrator should place any trust in this pseudo‑blacklist.

https://www.trustpilot.com/review/www.uceprotect.net

The only advantage I can find is that it allows listing all subnets belonging to an ASN.