Mailbox 90% full

Domains and Hosting
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1

Hello community! For the past few days I’ve been receiving an email saying my mailbox is 90% full even though I’ve deleted everything for the past three days. The refresh isn’t happening on OVH, I still have the same storage capacity as before I deleted my mails.
If anyone has the same problem and has solved it, could you please help me because I’m no longer receiving my work emails....
Thanks a lot!

2

Hello @Sandrine1

Warning, the quota in the client area may take some time to update. I invite you to rely on the quota shown in the OVHcloud webmail: https://mail.ovh.net/

To view the quota in webmail: https://docs.ovhcloud.com/fr/guides/web-cloud/email-and-collaborative-solutions/troubleshooting/email-manage-quota#depuis-le-webmail

If your quota is indeed at 90%, it will be necessary to sort preferably directly in webmail.

Otherwise, you still have two other options:

  1. Archive your e‑mails from a mail client:
  1. Migrate to a mail platform offering a larger storage capacity, for example:

  • Zimbra Starter: 15 GB of storage for €0.36 incl. tax per month.

  • Zimbra Pro: 50 GB of storage for €2.39 incl. tax per month.
    More information on these offers: https://www.ovhcloud.com/fr/emails/

  • Professional email: 15 GB of storage for €1.91 incl. tax per month.

  • Hosted Exchange: 50 GB of storage for €5.03 incl. tax per month.

  • Hosted Exchange: 300 GB of storage for €15.83 incl. tax per month.
    More information on these offers: https://www.ovhcloud.com/fr/emails-exchange/

To migrate your account to a plan with a larger storage capacity, I invite you to consult our guide: https://help.ovhcloud.com/csm/fr-email-address-migration-to-exchange?id=kb_article_view&sysparm_article=KB0053486

Astérix

3

Thanks for your 2 links:

From Outlook: https://support.microsoft.com/fr-fr/office/archiver-manuellement-des-%C3%A9l%C3%A9ments-ecf54f37-14d7-4ee3-a830-46a5c33274f6

From Thunderbird: https://support.mozilla.org/fr/kb/archivage-des-messages

very helpful @Asterix

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asterix
asterix400×400 45.7 KB

5

Thanks @Asterix for your reply.
I completely emptied my OVH mailbox (all folders and trash) and the one I use (eM Client).
I prefer its newer interface over Thunderbird. I only have 2 emails left in the 2 mailboxes, which have no attachments, so no storage. I would like to be able to receive my work emails, that would help me!
Anyway, thanks for shedding light on the subject :slightly_smiling_face:
Sandrine

6

Log in to the webmail (https://www.ovhcloud.com/fr/mail/) to see what actually is in the mailbox (source of truth).

7

I just went to check. The box is empty and the hard drive is at 0 %. I have to admit I don’t understand any of it anymore. I’m not a total noob with computers, but now… I’m overloaded!
I’ll go back later. Or otherwise, I’ll go back to Outlook with my professional address via OVH.

Thanks @TTY for your help :wink:

8

Do you see in the client area, email section, a tool to recalculate your mailbox quota based on the list of mailboxes?

I’m suggesting this because I can’t remember where that button used to be, among the various email types, databases, or FTP spaces.

9

On the webmail the inbox is completely empty and you’re no longer receiving test mails?
Is it an MXplan (Roundcube or Exchange)? Mail Pro? Hosted Exchange?

As @fritz2cat said, if MXplan Roundcube you have a button in the manager to recalculate the volume next to each email address.

10

It's an MXplan Roundcube and I want to receive my emails somewhere other than the Roundcube interface, which I find rather outdated. At the beginning of the setup everything worked fine until I got this email saying my mailbox was 90% full …
I clicked that button to refresh but apparently it takes time for everything to be “cleaned”. Anyway, thanks a lot for your help :wink:
If the problem persists, I’ll delete eM Client and go back to Outlook :woman_shrugging: