Hello,
Invoices concerning my professional email accounts were sent on June 1st. Since I cannot integrate a company payment card, the payment is always made by bank transfer, clearly indicating the purchase order number on it. The payment was made on June 4th, and the proof of payment was sent immediately.
Despite all that, the two email accounts corresponding to this payment were blocked on 12/06. A ticket was created on 12/06 and I only received a reply on 15/06 stating that the payment had indeed been received. Yet the service still hasn't been unlocked. What else can I do? My work is at a standstill because of their incompetence!