Bug: Disk space full even though it’s not

Domains and Hosting
1

Hello,
My disk space is shown as full on my Start hosting plan, even though it isn’t!
I downloaded the FTP files to inspect. They only weigh 390 MB.
We are far from the 1000 MB included in the offer.

I have nothing else on this hosting; it’s a small one‑page WordPress site.

This blocks my site.

the server returns 550 Can't create directory: Disk quota exceeded.

How can I have the quota recalculated? Could the problem be coming from somewhere else?

I tried contacting OVH by phone, no answer, nor by chat, and the ticket… I have received no response.

Thank you

2

Hello @Taxi.c

The storage quota is automatically updated each morning; if you think it isn’t up to date, please create a support ticket.

Feel free to share the ticket number with me so I can take a look :wink:

Astérix

3

Hello,

I have the same problem, saturated space 102.4 GB out of 100 GB available for a 200 MB site. Have you found a solution?

Thank you

4

Hello @PatrickS29

Create an Incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

Post this ticket number on this forum.

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8 a.m. and 9 a.m. in the morning, or around 3 p.m. when there is less waiting.

Or on Twitter @ovh_support_fr or #OVHcloudsupport

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5

Hello Gaston

Thanks Gaston, I will do that after OVH has reinstalled my site from a backup; I made a request because I no longer had access.

Have a good evening

6

Post this ticket number on this forum.

7

Here is the ticket number: CS16541134

8

Just waiting for the OVH team to get through.

Copy to @FabL, @Asterix

9

Hello Gaston,

I got OVH support in less than a minute (8:30 thanks for the time info), and they asked me to mark my ticket as resolved (duplicate with the call, I think).

Proposed solution: escalation to the hosting technical team to obtain more information about what is causing this over‑quota on your hosting.

There you go! I’ll wait and will come back to post the next updates.

Have a nice day

10

Hello @PatrickS29

This is the first time I’ve seen this where OVH support on the phone asks me to close my ticket in order to go further.

Personally, I’ve never experienced this.

After my phone conversation with OVH support, if the answer will take time, it will be provided on the ticket.

11

No, I was mistaken, ticket CS16541134 is still open; it's the second ticket that was created after the phone call they asked me to close.

Autant pour moi. It's the first time I've issued a ticket...

12

I solved the problem by deleting the "Object" folder inside the "wp-content/cache/object/" directory.

W3 Total Cache had created roughly 35,000 tiny cache files of a few bytes each. On my local machine, their content amounted to about 6 MB. But on the OVH disk, each file occupies a minimum space, even if it contains only a few bytes.

What’s not normal is that OVH doesn’t calculate the actual size ...
By deleting the 6 MB folder, I freed up 400 MB...

13

Hello @Taxi.c

That's completely normal coming from OVH.

Even if a file contains only 10 characters, the space taken on a hosting will occupy a whole sector, but in some cases for characters we will take 4 KB, and possibly much more on certain servers.

Thus the space taken on the server’s disk includes the entirety of all those sectors.

14

Hello Taxi.c,

I tried clearing the cache; my site runs on Joomla, but since I exceed the quota (102.4 GB / 100 GB according to OVH), as soon as I touch the site—whether in the CMS administration or via Filezilla—the site crashes with a 500 error. I can’t add a file, which I understand, but I also can’t delete one.

15

Which plugins are you using in Joomla, is it v5 or v6?

If you have already cleared the cache and emptied the trash... have you checked the logs in case they provide additional information?

In your ticket to Support, have you asked them to check the number of inodes you have on your hosting?

Let us know, cheers.

16

You need to do it directly via your FTP. On my WordPress site, when I cleared the cache from the admin area, it didn’t do anything. Doing it from the FTP worked effectively. Good luck.

17

Hello Sturpin

I haven’t checked the logs; as soon as I perform an action my site crashes. I didn’t ask them to check the number of inodes, they told me there are hidden files that I can’t see with Filezilla. They deleted the folder www/images/administrator/cache (which I couldn’t do myself, it would have been ineffective).

There is also an unnamed sub‑folder in www/administrator/? that contains ":".

18

Hello @PatrickS29

Thanks for the ticket number, I’ve sent you a private message on the forum to give you more information.

EDIT: Issue resolved :wink:

19

Hello @Asterix

Which method solved the small issue, please?

20

Delete data on the host then update the quota :wink: