Can't cancel/return server

Bare Metal and VPS
1

Hi,

I am trying to cancel my dedicated server.
When I get the email I click the link, but it doesn't show the form and only 'Cancel a service'
Been trying since Sunday 24th June.

Have tried the link in Firefox, MS Edge and Google Chrome

Thanks,
Garry

2

Same issue here.
WTF?

3

Hi @AnthonyR,
Does this mean that basically we're still billed for a service we did our best to cancel unless we contact the support (which usually responds with… quite some delay)?

4

Hi,

This has been sorted for me, I phone up OVH and they talk me through it.
If you have a OVH office in your country number you can call and I spoke with billing.

Thanks

5

I am https://prowatersoftener.com/ also facing same issue from last 1 Month, If you found any solution Please let me know.

6

Hi @JohnV

Just by calling the OVH contact numbers you solve the problem and avoid wasting a lot of time

Since skype they do not charge you fees, here I leave it below

OVH Customer Service
1-855-684-5463
Toll free