Changes to the Discovery plan

Telecom
1

Hi,

I have been using a Discovery SIP plan (plan includes calls to landlines in Belgium and 40 countries and per‑second calls to mobiles in Belgium) for several years. I have a Belgian geographic number and mainly use it to call my family abroad.

Recently, I received an email from OVH saying they were going to change the plans:

"Your calling habits are evolving, and so is your plan.

Starting Wednesday, July 1 2026, the destinations included in your telephony solution will be refocused on Europe. That is where the vast majority of our customers' calls are now concentrated.

Depending on your plan, the included landline destinations will be as follows:

Discovery Plan
For French (+33) and Belgian (+32) lines: mainland France and Belgium.
For British (+44) lines: United Kingdom.
For Swiss (+41) lines: Switzerland.

Enterprise and Enterprise+ Plans

Mainland France, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland and United Kingdom.

With the Enterprise+ plan, calls to national mobile numbers from your line are also included.

Calls to other destinations will remain available and will be billed according to the current rates.

Thank you for your continued trust.

The OVHcloud team"

Now I am puzzled: does this mean I will ONLY be able to call numbers in BE/FR (the ones included in the plan)?

Adding to the confusion, OVH's website still shows the 40 countries, with a banner at the top:
"The best of Europe in your offer! Starting July 1, our plans will focus on 29 key European destinations for better performance." (with a list of 29 countries).

So, what is the real situation?

2

Hello @devilkin

Reading your message, I also have many questions.

I’m therefore waiting for an email specifying, for my discovery subscription, what the new scope is.

3

I received the same email.

Given the price changes, I make all my Belgian calls to landlines and mobiles from my phone.

My OVH line is now only used to call foreign numbers… and even then, only when WhatsApp isn’t an option.

4

I end up with the same result.

Even in the United States or Canada, as soon as I have a connection (Wi‑Fi or 4G) I like being able to call directly, but correspond on mobile phones because my contacts aren’t always on WhatsApp.

5

Hello @devilkin and @fritz2cat

Oops! I just saw in the trash this unfortunate message received on May 15, 2024.

What is this horrible regression @FabL ? ? ?

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6

The re‑centering “towards Europe” is actually toward the client’s own country (with Belgium and France merged). Curious vocabulary :roll_eyes:

7

Hello everyone,

I understand that this may be impactful for your activities.

Our apologies for the inconvenience caused by these changes.

^FabL

8

Hello @FabL

It’s not a small issue, but a huge reduction and regression compared to what we signed up for with this VoIP service.

I’m very disappointed with OVH regarding the phone side.

I’ll add that I have a parent in Switzerland who is far, far from being on WhatsApp or any similar app.

So I won’t be able to reach them easily on their landline anymore. Ugh!

9

I don’t understand why, after it worked flawlessly for more than 10 years, OVH is now destroying these capabilities.

The call to all fixed lines in Europe, Switzerland included, must be maintained.

10

Hi @FabL . Can you confirm what it will be in the end? It's not clear between the email, the site and the banner.

11

Hello @FabL

For SIP discovery accounts taken in France, is it possible to replace the free calls to Belgium with free calls to Switzerland?

12

At least contradictory, indeed: the site https://www.ovhcloud.com/fr/phone/voip/decouverte/ lists 40 countries with an upcoming restriction to 29, while the email shows 1 country (or even 2).

When I say (in another discussion) that OVH is sometimes sloppy :roll_eyes:

13

Hello @MarcZ

I just looked at your link and didn’t see an upcoming restriction at 29.

Could you send me a screenshot of this upcoming restriction at 29?

Thanks in advance.

14

I just found with the green banner:

Metropolitan France, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Sweden and Switzerland.

You’re right, for announcements on this forum I’m hesitant:

  • Between information that’s too fast and poorly managed,
  • And a big mess on the marketing side of OVH telephony.

Exit: USA and Canada.

:enraged_face:

15

Mess or confusion... since :turtle: May 2024, I'd say rather that there's a clogged pipe :plunger:

16

Then caustic soda and top it with two liters of boiling water. :clown_face: