Setting up my new site with WordPress: no valid password for WP

Hello!

On 08/21/26, I subscribed to the OVH hosting‑startup plan (shared hosting), with a successful WordPress installation.

Temporarily, I placed a basic site there, created in 2015 and which I updated (with its email address that works fine):
https://coursantibes.fr/

Now I would like to create my own site with WordPress.
But I have never been able to log into my WordPress area: no password works. Five times I generated a new password, but I never receive an email in response (even after checking the spam folder).

The link provided at sign‑up (to obtain the password) leads to an error message.

The help center suggests a reset via the database: that seems too complicated for something that should be easy to access.

From my OVH account, WordPress module, I clicked “Change password”: it results in an error message.

How can I fix this? Thank you :slight_smile:

Hello @Fabrice1

Apparently this packaged WordPress OVH solution isn’t the answer.

You would have been better off getting a domain kit plus personal shared hosting and building your site by hand, strictly following my guide:

https://wordetweb.com/word-et-web/WORDPRESS-guide-installation-de-WordPress-premier-domaine-chez-OVH-FR.htm

Yes, I also recommend this option. It will save you headaches :sweat_smile:

Regards.

Hello!

Glad to have spoken with @Gaston on the phone; with the article he wrote and the info he gave me, I’m on the right track.

Since my site has little traffic for now, I’ve opted for the simplest solution:

  • Using FileZilla, I back up everything currently hosted at OVH
  • I delete those files at OVH (so my site will be down)
  • I install WordPress myself following Gaston’s guide:

https://wordetweb.com/word-et-web/WORDPRESS-guide-installation-de-WordPress-premier-domaine-chez-OVH-FR.htm

  • I create my site; it should be fairly quick because I already have almost all the text and images.

According to Google, the WinSCP software (which I usually use) is well suited for my use on Windows 10. It supports SFTP.
Is there any advantage to switching to FileZilla that I don’t have?

Hi @Fabrice1

Both are secure and compatible with SFTP, which is the protocol you need. If you prioritize speed in transfers with many small files and a more traditional interface, FileZilla is excellent. If you value automation and editing files directly on the server, WinSCP has certain advantages.

Use the one you feel more comfortable with :wink:

Regards,
Sergio Turpín

Ok, thanks @sturpin,
For my showcase site (quite simple), loading speed is not a very important criterion.
So I will stick with WinSCP, which I’m used to.

Honestly, it was the choice I was expecting :joy:

Regards @Fabrice1 :waving_hand:

Ugh! I prefer FILEZILLA.

When your WordPress site is finished and operational, don’t forget to back it up on your PC.

________________________________________________________________

Backups of your site at OVH are not permanent.

Excerpt from my guide: T - Restauration OVH de votre site à une date antérieure

At OVH, restoring your hosting can only go back at most two weeks.

If the hacking of your site dates back three weeks, you’re doomed and forced to delete everything and completely rebuild your site.

At OVH, restoring your database can only go back at most two months

Remember to make a backup of Hosting and Database on your PC once a month.
See in my guide the paragraph: Ua - Sauvegarde complète de votre site sur votre PC

See in my guide the paragraph: Ub - Restauration complète de votre site depuis votre PC

Ok @Gaston ,

Indeed, I will often back up my site (especially after each change).

Hello,

Return: I have successfully installed WordPress on my hosting. By searching a bit, I found the necessary info (database name, my username, the actual address of that database, etc...).

I also installed plugins, a lightweight theme, a block editor, etc...

Creating the site itself seems a bit more complicated than expected.
But I’ll manage :slight_smile:

Thanks to @Gaston for his help, and for the tutorial he made!

Rename index_ovh.php to index.php

Hello,

Thanks @Gaston,
I've renamed this file,
It's ok!