Delivered in 120s? Stuck in "Preparing" for 12h+

Bare Metal and VPS
1

Delivered in 120s, but I have been waiting for more than 12 hours and it is still processing. Track order no. 252768019

When will my server be activated?

2

Hello @tysam

OVHcloud documentation states that, once the payment is validated, the estimated time for a VPS activation is usually a few minutes or, in some cases, up to 24 hours. In your case, which has already exceeded 12 hours, this isn’t the most common timeframe, but it is still within the margins that OVHcloud considers for provisioning.

If after the 24‑hour period the order remains unchanged, or if you see it in "Validation" status without having been contacted, then it’s time to get in touch with support. You can do so via the usual channels, and have your order number handy so they can locate you quickly.

I hope I’ve helped you :slight_smile:
Sergio Turpín

3

My account was verified a long time ago, and this order does not require any additional verification.

It has now been over 48 hours since the payment was validated. Yesterday, OVH replied to my ticket saying that the server was already in the activation queue and would be ready soon.

However, nearly 20 hours have passed since that response, and the server is still not activated.

4

If they’ve already confirmed that it’s in the activation queue and 20 hours have passed, there’s not much more you can do from the outside. I suggest you keep following the ticket you already have open. Reply in the same thread asking if there’s a more concrete estimate, since the deadline they gave you hasn’t been met.

If the ticket isn’t moving forward, call OVH support for your region. That’s the most direct way to escalate the case. Have your order number handy: 252768019.

Hope I’ve helped you,
Sergio Turpín

5

Hello @tysam

Create an Incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8:00 and 9:00 in the morning, or around 3 p.m. there is less waiting.

Or already now on Twitter @ovh_support_fr or #OVHcloudsupport

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