Hi all!
Some time ago at ovh I received emails for domain expiration and renewal. For a few months I have been receiving renewal emails due to the expiration of DNS zones of this domains When in theory creating a DNS zone for a domain is included.
The problem is that if I don't pay for the renewal, they delete the DNS zone and I have to create it again from 0. Since this is what they let me do without problems, and without pay.
I do not know why OVH is doing now and if I make a support ticket they only take me to an instruction manual to renew but they do not answer me.
Any idea?
– Spanish –
Hace tiempo en ovh me llegaban los correos electrónicos de renovación de dominio. Desde hace unos meses me estan llegando correos de renovación por caducidad de las zonas DNS. Cuando en teoría crear una zona DNS para un dominio esta incluida.
El problema es que si no pago la renovación me borran la zona y tengo que crearla de nuevo desde 0. Ya que esto si que me dejan hacerlo sin coste.
No se por que OVH está haciendo ahora y si hago un ticket de soporte solo me llevan a un manual de instrucciones para renovar pero no me contestan.
¿Alguna idea?
I have the same issue!
Anyone from OVH?
How can this be prevented?
I just (hopefully) got this sorted. 
I've had a support ticket open for over a week, no response at all. 
So I did call the phone support and was lucky enough to get connected.
I've received a quick "howto" and forged it into these steps:
The procedure to renew the "DNS ZONE RENTAL":
—
1) Log in to your Manager
2) Click your user name (top right corner)
3) Choose "Products and Services" (and then hide the panel by clicking your user name again)
4) Select (…) on the right of the domain name you wish to renew the DNS zone for
5) Go for "Renew the service [^]" option, a new window/tab opens
6) Now the tricky part - select "No renewal" for the domain itself and if you only have "no renewal" for the DNS rental, keep it unchecked. Click "Confirm".
An error will occur, that's expected. But now more options will appear for the latter.
7) Select either "no renewal" for the domain itself if you have renewed already or the desired renewal period, AND the DNS Zone rental extension period.
8) Click Confirm and you're (hopefully) done.
I will see if this worked in 3 days. 
As a workaround you can (and I did that too) go to the DNS Zone editor (Web // Domains // // DNS Zone) and select "Change in text format". Copy & paste it to a local text file to make a backup. When restoring later just omit the "@ IN SOA" line.