Hello, I have been experiencing problems since migrating my WordPress sites to OVH.
Visually the sites work, but once in the dashboard, if I try to make changes to my site via Elementor, the pages do not display. Elementor throws an error.
I have run several tests with the plugins, etc. When WooCommerce is enabled and Elementor Pro is disabled, the page displays, but very slowly. However, when both are enabled, a 500 error appears in the console.
My sites were perfectly functional before the migration, very fast and smooth, even when I made changes. But since the migration it's been a disaster. I've been working on it for several days without success.
The Apache logs show, among other things:
AH10143: FastCGI comm with server aborted: read failed
AH10149: FastCGI incomplete headers (0 bytes)
End of script output before headers: admin-ajax.php
The requests to /wp-admin/admin-ajax.php and /wp-json/elementor/... fail after about 10 to 24 seconds..
Someone could help me..
Thank you!
Switch to a development environment
Hello,
Such a timeout, which ends with an error message, is often caused by a request your site makes to an external service, and that outgoing connection fails with a timeout.
Check the "out" log of outgoing connections in Hosting > Logs and statistics
I don't know if failed connections are logged. I assume they are.
Re-hello,
These two IP addresses belong to Cloudflare. It's impossible to trace back to the real owner.
I advise you to disable all plugins, and reactivate them one by one, those that are essential for your site.
You will get a lot more detail by switching to development environment.
See the paragraph in my guide: P2 - Error 500 - Development Environment