Error: authCode is invalid (but it's not)

Domains and Hosting
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1

I want to transfer an .com domain from TransIP to OVHcloud.

I entered my authCode (something I can't change), and a couple of minutes later I get an email from OVHcloud that the authCode is invalid.

It's 10 chars long, contains uppercase and lowercase characters, a number and '$' and ';' characters.

I think it's a valid authCode.

See https://www.rfc-editor.org/rfc/rfc9154.html#name-secure-random-authorization

I'm stuck. Unless somebody has an answer, the only solution is to go to another registrar.

Edwin

2

Hello @edwin

Has your domain name met the requirements to be transferred?

  1. The domain name is registered with another registrar.
  2. The domain name has existed for more than 60 days.
  3. The domain name has not been transferred or changed ownership within the last 60 days.
  4. The domain’s status is “OK” or “Transferable”.
  5. The domain name has not expired and has an expiration date that allows the transfer process to be completed in time (recommended: more than 60 days).
  6. You are able to unlock the domain name.
  7. You have the transfer code or can retrieve it.
  8. You are authorized to request the domain transfer.
  9. You have notified the domain owner and/or its administrators of the transfer request.

For more info: https://docs.ovhcloud.com/fr/guides/web-cloud/domains/transfer-incoming-generic-domain

Astérix

3

rhĂ´Ă´ it could also be a bug in the OVH interface. These two characters can cause surprises if the sanitization of parameters is not correct...

4

All these conditions are met.

The error explicitly says the authCode is invalid.

5

Do you have a suggestion how I can continue to fix this?

6

Hello @edwin

Create an Incident ticket:

Manager OVH > https://www.ovh.com/manager/#/dedicated/useraccount/dashboard > My support requests > Create a request / ticket

then:

Call OVH support at +33 9 72 10 10 07.
Preferably between 8am and 9am in the morning, or around 3 pm there is less waiting.

Or already now on Twitter @ovh_support_fr or #OVHcloudsupport

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7

I have Standard support and can only get support in this forum. I can't create a ticket.

8

Hi @edwin

What domain is it about?

Regards,
Sergio TurpĂ­n

9

I’m very surprised.
What subscription do you have?

10

I have a domain name registered and object storage. I don't need further help, I'm looking for another domain registrar.

11

You absolutely have the possibility to get phone support :wink:

Astérix

12

Turns out the problems was at the original registrar. All is solved now.