FTP and SFTP time out

AmirGT · Janvier 14, 2018, 8:55

FTP and SFTP are so slow showing directories and I can't upload my files

> Status: Resolving address of ftpcloud.cluster024.hosting.ovh.net
> Status: Connecting to 91.134.248.222:21…
> Status: Connection established, waiting for welcome message…
> Status: Insecure server, it does not support FTP over TLS.
> Status: Server does not support non-ASCII characters.
> Status: Logged in
> Status: Retrieving directory listing…
> Command: PWD
> Response: 257 "/" is your current location
> Command: TYPE I
> Response: 200 TYPE is now 8-bit binary
> Command: PASV
> Response: 227 Entering Passive Mode (91,134,248,222,162,3).
> Command: LIST
> Response: 150 Accepted data connection
> Response: 226-Options: -a -l
> Error: Connection timed out after 20 seconds of inactivity
> Error: Failed to retrieve directory listing
> Status: Disconnected from server
> Status: Resolving address of ftpcloud.cluster024.hosting.ovh.net
> Status: Connecting to 91.134.248.222:21…
> Status: Connection established, waiting for welcome message…
> Status: Insecure server, it does not support FTP over TLS.
> Status: Server does not support non-ASCII characters.
> Status: Logged in
> Status: Retrieving directory listing…
> Command: PWD
> Response: 257 "/" is your current location
> Command: TYPE I
> Response: 200 TYPE is now 8-bit binary
> Command: PASV
> Response: 227 Entering Passive Mode (91,134,248,222,161,251).
> Command: LIST
> Response: 150 Accepted data connection
> Response: 226-Options: -a -l
> Error: Connection timed out after 20 seconds of inactivity
> Error: Failed to retrieve directory listing

I tried WinSCP but it times out as well, What's the problem?

Gaston_Phone · Janvier 14, 2018, 9:02

I tried WinSCP but it times out as well, What's the problem?

Did you tried FileZilla FTP tools ?

AmirGT · Janvier 16, 2018, 5:31

No I didn't

janus57_1 · Janvier 16, 2018, 5:53

Hello,

Can you give logs of your SFTP try ?

Cordially, janus57

Clement · Janvier 16, 2018, 7:13

Hello,

I have see more issue on CloudWeb.

Do you contact support?

King regards

Gaston_Phone · Janvier 16, 2018, 7:54

Did you tried FileZilla FTP tools ?

No I didn't

Try it. :)

AmirGT · Janvier 16, 2018, 8:20

Hello,

Can you give logs of your SFTP try ?

Cordially, janus57

Here you're

> Status: Disconnected from server
> Status: Connecting to ftpcloud.cluster024.hosting.ovh.net...
> Response: fzSftp started, protocol_version=8
> Command: open "puyrsna_ovh-41511@ftpcloud.cluster024.hosting.ovh.net" 22
> Error: Connection timed out after 20 seconds of inactivity
> Error: Could not connect to server
> Status: Waiting to retry...
> Status: Connecting to ftpcloud.cluster024.hosting.ovh.net...
> Response: fzSftp started, protocol_version=8
> Command: open "puyrsna_ovh-41511@ftpcloud.cluster024.hosting.ovh.net" 22
> Error: Connection timed out after 20 seconds of inactivity
> Error: Could not connect to server

Hello,

I have see more issue on CloudWeb.

Do you contact support?

King regards

Yes I did and they redirected me to here.

[quote="Gaston_Phone, post:2, topic:6176"]
Did you tried FileZilla FTP tools ?

No I didn't

Try it. :)
[/quote]

Which tool? I always use WinSCP so IDK what's that.

janus57_1 · Janvier 16, 2018, 11:11

Hello,

You should try FileZilla it's an FTP/FTPS/SFTP client.

Cordially, janus57

AmirGT · Janvier 16, 2018, 1:12

Hello,

You should try FileZilla it's an FTP/FTPS/SFTP client.

Cordially, janus57

Hello, The log above is from FileZilla. What can I do?

janus57_1 · Janvier 16, 2018, 1:49

Hello,

Hum the only thing you can do is to wait for an administrator To look at your webcloud instance.

Cordially, janus57

kingkurt · Janvier 16, 2018, 2:18

Hello It looks like there would be a problem with some cloud web instals. I have the same problem. I tried to install WP with "one click" with FileZilla, Transmit always the same timeout with FTP or "error" with one click. So I've send a support ticket. They answered me that an admin will have a look.

BorisM_2 · Janvier 20, 2018, 7:22

Hello,
Are you sure it's port 22 for the SFTP connection?

AmirGT · Janvier 20, 2018, 9:28

Yes I am sure

Gaston_Phone · Janvier 20, 2018, 9:35

FileZilla

With FileZilla try do not enter "port"

BorisM_2 · Janvier 20, 2018, 9:44

But on cloudweb ssh/sftp is not on port 22.
Check that in your manager OVH.

kingkurt · Janvier 20, 2018, 12:46

The FTP access to cloud web seems to be very instable.
Since yesterday I can not connect at all neither with FTP nor with SFTP
When I try with SFTP with FileZilla I get

> Statut : Connexion à ftpcloud.cluster024.hosting.ovh.net…
> Réponse : fzSftp started, protocol_version=8
> Commande : open "lrudqjm_ovh-41532@ftpcloud.cluster024.hosting.ovh.net" 22
> Erreur : Connection interrompue après 20 secondes d'inactivité
> Erreur : Impossible d'établir une connexion au serveur
> Statut : Attente avant nouvel essai…
> Statut : Connexion à ftpcloud.cluster024.hosting.ovh.net…
> Réponse : fzSftp started, protocol_version=8
> Commande : open "lrudqjm_ovh-41532@ftpcloud.cluster024.hosting.ovh.net" 22
> Erreur : Connection interrompue après 20 secondes d'inactivité
> Erreur : Impossible d'établir une connexion au serveur

and with FTP

> Statut : Résolution de l'adresse de ftpcloud.cluster024.hosting.ovh.net
> Statut : Connexion à 91.134.248.222:21…
> Statut : Connexion établie, attente du message d'accueil…
> Statut : Serveur non sécurisé, celui-ci ne supporte pas FTP sur TLS.
> Commande : USER lrudqjm_ovh-41532
> Réponse : 530 Not logged in.
> Erreur : Impossible d'établir une connexion au serveur
> Statut : Attente avant nouvel essai…
> Statut : Résolution de l'adresse de ftpcloud.cluster024.hosting.ovh.net
> Statut : Connexion à 91.134.248.222:21…
> Statut : Connexion établie, attente du message d'accueil…
> Réponse : 220- ____ _ ___ __ _
> Réponse : 220- / | | ___ _ _ | \ \ / /| |
> Réponse : 220-| | | |/ _ | | | |/ ` |\ \ /\ / / _ \ ' \
> Réponse : 220-| || | () | || | (| | \ V V / __/ |) |
> Réponse : 220- _||_/ _,|_,| _/_/ _|_./
> Réponse : 220-
> Réponse : 220 Welcome to cloudweb.
> Commande : AUTH TLS
> Réponse : 500 'AUTH': command unrecognized.
> Commande : AUTH SSL
> Réponse : 500 'AUTH': command unrecognized.
> Statut : Serveur non sécurisé, celui-ci ne supporte pas FTP sur TLS.
> Commande : USER lrudqjm_ovh-41532
> Réponse : 530 Not logged in.
> Erreur : Impossible d'établir une connexion au serveur

janus57_1 · Janvier 20, 2018, 1:09

Hello,

en cloudweb SFTP don't use port 22, see the manager.

But yes the access is down on FTP/SFTP/SSH.

Cordially, janus57

kingkurt · Janvier 20, 2018, 2:12

en cloudweb SFTP don't use port 22, see the manager.

That's what the support told me :

> De : Support OVH
> Monsieur XXXX,

> Pour vous connecter en SFTP, vous utilisez le même login et mot de passe, le
> serveur ftp.cluster024.hosting.ovh.net mais vous indiquez le port 22.

> Vous pouvez consulter le guide suivant qui vous explique comment configurer
> Filezilla pour une connexion en SFTP :
> https://docs.ovh.com/fr/hosting/mutualise-guide-utilisation-filezilla/#connexion-sftp

janus57_1 · Janvier 20, 2018, 2:20

Bonjour,

sauf que là le support à sortie un guide pour les mutu normaux et non les cloudweb…

Si on regarde dans le manager on a bien un autre port que le 22 (ce qui est logique).
Voilà ce que l'on peu voir dans le manager :
" target=« _blank » rel=« nofollow noopener »>https://i.imgur.com/vHCmfFg.png[/img]

Dans mon cas on voit bien que FTP == 21 et SFTP/SSH ==41090.

EDIT :
Ticket incident => support constate la même chose => remonté aux admins fait.

Cordialement, janus57

AmirGT · Janvier 23, 2018, 10:08

Hello dear, I already have checked it and it's 21 as you can see here

http://cdn.amir.ovh/ss2814_IMG_20180123_114403.png