Hello,
A few days ago I purchased a domain name on OVH with a free 100 MB hosting plan. But it’s already full. I therefore subscribed to the starter 1 GB plan. However, this created a new hosting space and I can’t use the 1 GB (I see that 182 MB is already taken even though I’ve never accessed it).
How can I merge them? I can no longer upload anything or update. I opened a ticket with technical support but haven’t received a response.
Thank you in advance for your help.
Hello @KrixL
It is possible to change hosting plans, for example from a Personal plan to a Pro plan (or vice versa), but you cannot switch to a Starter plan. So in your case you needed to purchase a new plan.
The simplest way is to connect to the FTP of your Start100M to retrieve the data and then transfer it to the FTP of your Starter plan.
If you need it, here’s how to access the FTP: https://help.ovhcloud.com/csm/fr-web-hosting-ftp-storage-connection?id=kb_article_view&sysparm_article=KB0052702
Regarding the quota of the Starter plan, the used space is most likely the data of a one‑click module that you may have automatically installed when you bought your plan. You can confirm this by also accessing the FTP 
Astérix
Hello @KrixL
A few tips:
Transfers should be done with the FILEZILLA application in *** SFTP *** mode:
See the paragraph in my guide: E - Installation of the FTP software FILEZILLA
In case you would like to install a CMS later:
Here is a short guide I wrote that could give you some clarification for a complete and clean installation of your site.
Guide - Understanding the Relationship Domain > DNS Zone > Hosting > Site Folder
See --> CMS - WordPress - Installation Guide at OVH
Read and verify your situation by following carefully the paragraphs: A to J valid for all CMS
Feel free to give me feedback: positive or negative.
Hello,
Could you check in your client area what the XXX numbers of the two clusterXXX where your hosting instances were created are?
If they are the same number twice, it will get complicated and you’ll need to involve support.
Could you provide the domain name if you would like community assistance?
Hello,
Thank you for your feedback. Indeed, for the two hostings, it is cluster129. The domain name italiapp.fr. Thanks again for your help.
The fact that both hosting accounts are on the same cluster will prevent you from linking your domain name to your new Starter offer.
Feel free to back up the Start100M hosting offer and the mail box linked to this offer, then proceed with its cancellation.
You can then create a support ticket to request accelerated removal of the Start100M offer or request this removal via live chat or by phone.
You can send the ticket number so I can handle it
Astérix
Thanks again for your help. Following fritz2cat's message about the difficulty with the same cluster, I managed to reach support by phone. The deletion of the old hosting was indeed accelerated and I was able to link my domain to my new hosting. I uploaded everything into the www folder just like with the previous hosting, but I end up with a blank index page showing the directories of my site, and to access my site I have to go to https://italiapp.fr/www/. In a hurry, I uploaded everything a second time to the root... Is that a problem? Should my site be at the root or in www, and if the latter, how can I make my address point to that folder?
Hello @KrixL
Your site must be in the /www folder
See the paragraph in my guide: H - WordPress - Mise en place du Multisite pour le domaine Example.com
Hello @KrixL
Excerpt from my guide at the very beginning:
Most paragraphs are common to all CMSs, all sites.
Only the K, L, and W paragraphs are more specific to WordPress.
This Wednesday, September 16, 2026 at 18:18 https://italiapp.fr -> OK
But I quickly removed the modification and my site is uploaded twice—both to the root and to the www folder.
I can’t find in the guide how to have www in the root folder.
Yes, I saw it, but I don’t know how to add www in the "root folder" column. I tried clicking on … to add www in the folder, but it deleted my site (previous screenshot), so I have no idea what to do now.
Can you make a copy for your site of the same copies that I previously provided for my site?
The root www folder is missing for wwwitaliapp.fr
I don’t understand how you can get this screen with "Index of".
Yes, I did it right after the capture. My site didn’t crash like earlier. There was a “.” pre‑written; I wonder if I put the www after the “.” or if I replaced it with www. A HUGE THANK YOU GASTON!!!! for taking the time to help me.
I don’t want to use WordPress; there are already 182 MB used on the site before I upload. Can I delete them without worry, or are they files needed for the site to work?
