How to know if dedicated server (Eco) is available ?

Bare Metal and VPS
1

Hi OVH Community,

I recently purchased a Sys-1 server with a one year term. However, I noticed the delivery is taking quite a while, which does not match my experience since I have multiple other servers that were all delivered within a few minutes.

After waiting two days, I raised a ticket about the order not being delivered. Two more days later, I received a reply saying that the lineup was out of stock and would be delivered as soon as it was available, with no ETA given.

That was fine, so I requested a cancellation and decided to purchase a different lineup, Rise-1, instead. The same thing happened. I was told that this lineup is also out of stock with no ETA for when it will be delivered.

How can I know which lineup is actually available? The website shows an Available/Not Available status, but it does not seem to be accurate at the moment.

Warm regards,
Saif

2

Hello @saif

The «Available» status on the website does not always reflect the actual stock for specific configurations, which is why some orders are delayed.

Since you have already opened a ticket, I recommend that you wait for the Support team's response.

I hope they provide you a solution soon, regards!
Sergio Turpín

3

Hello @sturpin

Thank you for the clarification. I was under the impression "Available" means its in stock or at least be informed about out of stock.

Best regards,

Saif