Dear OVHcloud Support and Fraud Verification Team,
I am writing regarding Order #22164308 (VPS-1 2027), which has been placed on administrative hold after my payment was successfully authorized.
My credit card payment has already been approved by my bank, and the transaction has been confirmed as legitimate. Despite this, my order is currently being delayed by an automated fraud verification process, which is both unexpected and extremely frustrating.
After reviewing the situation, I believe the verification issue was triggered by a limitation in the OVHcloud Asia registration system rather than any fraudulent activity.
Your Asia portal does not provide "China (Mainland)" as a selectable billing country/region during registration. As a result, legitimate users from mainland China have no practical option other than selecting another available region such as Macau. It is therefore unreasonable for the automated verification system to treat this system-imposed limitation as evidence of suspicious activity.
As an IT infrastructure engineer, I regularly deploy servers with major cloud providers including AWS, Google Cloud, and Microsoft Azure. Identity verification is understandable, but placing a fully paid entry-level VPS order into a prolonged administrative hold because of a registration limitation creates an unnecessarily poor customer experience.
I fully understand the importance of fraud prevention and I am willing to cooperate with any reasonable verification request. If you require identity documents, proof of payment, or any additional information, I can provide them immediately.
However, I respectfully request that my order be manually reviewed as soon as possible and that the VPS be activated without unnecessary delay.
If OVHcloud is unable to complete this order within a reasonable timeframe due to internal policy or regional restrictions, then please cancel the order and issue a full refund to my original payment method immediately.
I hope this matter can be resolved promptly so that I may continue using OVHcloud services.
Thank you for your time, and I look forward to your prompt response.
Kind regards,
[pitt]
Account Email: q13621352153@gmail.com
Order Number: 22164308