i can't pay using my card or paypal

Hello , i tried to pay for VPS server and then the order statu changed to canceled
then tried twice using paypal and order statu is (Payment not received ) for both orders
support are not answering for my tickets , and the chat boot is the worst in the univers , i am texting and the only thing he can say is ( Good day, good day , good day )

ho to deal with this site please? am trying to buy VPS for more than 2 days , it's even harder then buying something ellegal

help please