Hello, I was potentially interested in the VoIP offer and tried to find out the details of the offer. The website and the chatbot did not provide the details I was looking for, so I foolishly tried to find a way to contact customer support.... And I discovered the maze and the art of concealment and disinformation ^^ After 30 minutes of intense searching, I had to create a fake account to get a phone number (the live‑chat suggestions only redirect to guides... still not giving any answers).
Calling the number has been going on for... 45 minutes now and still no answer!!! A number that is supposed to be the support number in case of a problem when you are a customer... ok, so I will most likely never become a customer! How can a telecom‑solutions company not offer... telecom solutions... that are easy and ergonomic for its customers??
No way to get an advisor, neither live via chat, nor via email, nor by telephone... no reliable or clear source on the pricing conditions of the offer. No ergonomics in the menus and site interface to find information or services to reach. But this is an in‑depth and incredibly thought‑out version of what could be hell on Earth in a digital‑OVH format or a services‑and‑products company???? In the first case: respect and big congratulations, it is executed brilliantly, Dante would be jealous. In the second: THANK YOU! Thank you for giving me a glimpse of your operations and out‑of‑this‑world disregard for your customers, allowing me to never become one.