Hello, my ticket CS16726970 has been without a response for several days. I have subscribed to new hosting for rapidelec.tn, but the activation of the email service is blocked by a previously suspended hosting (error: Order not possible. A MX for 'rapidelec.tn' already exists). Thank you to a member of the OVH team for untying my domain from this old service.
Hello @aouadi.amin
Call OVH customer service at +33 9 72 10 10 07.
Preferably between 8 am and 9 am in the morning, or around 3 pm there is less waiting.
Or already now on Twitter @ovh_support_fr or #OVHcloudsupport
Hello @aouadi.amin
I have just assigned myself and responded to your support request. Feel free to reply so I can follow up on it.
For your information: an upgrade of your previous hosting plan is required so you can activate the new MXplan offer. For this, a written confirmation from you is needed in order for us to proceed.
Astérix.