Hello Community Managers and Team,
I am writing to respectfully request assistance in escalating an urgent security/abuse ticket that has been pending for over 24 hours.
Key Details:
-
Server Name:
ns3044486.ip-51-255-92.eu -
Ticket ID:
#CS16392995 -
Abuse Case ID:
LVHMFNJDRS -
Downtime Duration: More than 24 Hours
Current Situation:
-
The server was placed into Rescue Mode by OVH due to a security flag (Case
LVHMFNJDRS). -
It has been strictly maintained in Rescue Mode ever since, meaning there is zero outbound traffic, zero malicious activity, and zero risk to the OVH network.
-
I have already performed the necessary security checks and am fully prepared to backup my data and execute a clean OS reinstallation/strict firewall rule update as soon as normal disk boot access is restored.
-
Yesterday, a Live Chat support representative confirmed that an internal request was submitted to the Legal/Abuse department to review this case. However, I have not received any updates yet.
Our production business is completely offline and severely impacted by this prolonged downtime.
Could a Community Manager please help ping or escalate this ticket (#CS16392995) to the responsible team for a quick review today?
Thank you so much for your time and help!