Site not installed – MSINFOSOFT

Domains and Hosting
1

Hello, I’ve been encountering this problem since I changed my domain name.

In multisite for my new domain msinfosoft.fr it displays "." instead of "www" for the root folder.

I think the issue comes from there or from my DNS zone configuration (default OVH setup redirecting to the OVH cluster pointing to the IP of my hosting).

If you have any information, I’d appreciate it; I can’t seem to untangle this problem.

2

Hello @MSINFOSOFT,

You’re experiencing a small pointing issue :slight_smile: to fix it, nothing could be simpler:

Step 1 of 5: Click on your hosting under the "Hosting" section
Step 2 of 5: Go to the "Multisite" category
Step 3 of 5: Click the three dots to the right of your domain name, then click "edit domain"
Step 4 of 5: In the "Root folder" field, please enter "www"
Step 5 of 5: Do the same for the "www" subdomain

You will need to wait or clear your browser cache for the change to take effect, and your site will display the data in the "www" folder.

Astérix

3

Hello @MSINFOSOFT

I see that you performed the installation of your site yourself. That's great.

See in my guide the paragraph: H - WordPress - Setting up Multisite for the domain Example.com

Here is a short guide I wrote that could give you some clarification for a complete and clean installation of your site.

Guide - Understanding the relationship Domain > DNS Zone > Hosting > Site folder

See --> CMS - WordPress - Installation Guide at OVH

Read and verify your situation by following carefully the paragraphs: A to J applicable to all CMS

Feel free to give me feedback: positive or negative.

4

Hello,

Apparently you have no hosting linked to this domain name.

Are you absolutely sure that the "root folder" → "." entry is present for the domain name msinfosoft.fr and/or www.msinfosoft.fr?

5

Hello @Asterix,

The option is grayed out.

MSINFOSOFT

6

Hello,

I connected the two "normally", via the OVH interface.

7

Hello @MSINFOSOFT

Could you send us a screenshot of the Multisite page?

Example for my site:

image
image1017×687 56.2 KB

In the message body, not as an attachment
Could you provide a screenshot of the entire page with a filter for "A":
See --> OVH Manager > Web Cloud > Domain > YourDomain > DNS Zone
See --> OVH Manager > Web Cloud > Domain > YourDomain > General Information

Could you also give us a screenshot (full page, including the left‑hand menu) of:
See --> OVH Manager > Web Cloud > Hosting > YourDomain > General Information
See --> OVH Manager > Web Cloud > Hosting > YourDomain > Multisite

8

Hello,

That doesn't mean anything. Please be more specific, thanks.

9

Hello,

I have contacted OVHcloud support several times over the past weeks, as the issue seems to stem from a blocked operation.

The "creating" status prevents me from changing the association of my domain name with my hosting. Moreover, the currently assigned root folder is incorrect, and I cannot modify it without OVHcloud support's intervention.

This situation is becoming seriously problematic and particularly frustrating, especially since it has persisted for several weeks despite my support requests.

I don't know what to do anymore...

Errors:

An error occurred while detaching the domain from your shared hosting. invalid status creating

and when trying to switch to www:

This directory is already used by another site. Please choose a different one.

Tasks in progress:

Add a domain to hosting Scheduled 30/07/2026, 15:20
Add a domain to hosting Error 30/07/2026, 15:20
10

Provide the requested screenshots. :wink: