Hello,
My VPS has been stuck in “Saving…” state for more than 24 hours.
Service ID: CS14920319
VPS: vps-0dc9828f.vps.ovh.ca
Current situation:
• Status: Saving…
• SSH: Not accessible
• KVM / Console: Not available
• Rescue mode: Cannot be enabled (blocked by “Saving…” state)
• I did not perform any action other than opening the dashboard.
Because of this:
• I am completely locked out of the VPS.
• I cannot reboot, reinstall, enter rescue mode, or use the console.
• The service is effectively unusable.
This clearly looks like a stuck backend task on OVH’s infrastructure (OpenStack layer).
It is not something a customer can fix.
I already opened a support ticket more than 24 hours ago and received no response.
I purchased this VPS for 1 year, and right now it is fully down.
Please escalate this to the OVH infrastructure team to:
• Force-complete or cancel the “Saving…” job, and restore the VPS to Running
OR
• Provide a replacement VPS / refund if recovery is impossible.
This is a provider-side issue, not a user misconfiguration.
Thank you.
