Worst experience ever with OVH

Game server one when i first order got canceled then after 15 days i got money. Then now I have placed the order again and now they asked for the document from me. I gave my documents by mail and ticket. Than, Their staff deleted my first ticket which I provided the verification documents. Then I created the ticket again and gave the documents. till now the order status is waiting for documents.Office live chat support not available ticket support not available then I want answer where we contact.