Yousign notifications blocked

E-mails
1

Hello,

This issue had already been seen in 2020 in this thread Mail Yousign non reçu. I don’t see a solution, so I am reopening this thread in 2026.

Most official documents for my work and accounting need to be signed with YouSign. My OVH (professional) address does not receive the verification code sent by YouSign, whereas it works with Gmail (personal) addresses.

Do you have any leads or configurations to fix this issue?

Thank you for your feedback,

Pierre

2

Hello Pierre, is your OVH email address set up for forwarding?

If so, I invite you to retrieve your emails directly on the OVH servers, instead of going to fetch them where you’re trying to redirect.

3

Thank you for this answer. I removed the redirect (without copy on the server) and created a new one, this time with a copy, my problem is solved.

Good evening